BANKING problems:
The Ombudsman for Banking Services is Clive Pillay.
Share call: 0860 800 900
Telephone: 011 838 0035/8/9
Fax: 011 838 0043
Postal address: PO Box 5728, Johannesburg, 2000
Physical address: Fifth floor, 28 Harrison Street, Johannesburg
Email: info@obssa.co.za
Website: http://www.obssa.co.za
BUILDING problems:
The National Home Builders Registration Council (NHBRC) was established in terms of the Housing Consumer Protection Measures Act to protect the interests of consumers and to regulate the home building industry.
Head office
Telephone: 011 317 0000
Fax: 011 317 0105
Postal address: PO Box 461, Randburg, 2125
Physical address: 10 Muswell Road South, Phase 4 Medscheme Building, Bryanston
Email: thitintim@nhbrc.org.za
Website: http://www.nhbrc.org
Eastern Cape
Telephone: 041 365 0301. Fax: 041 365 4101
Post: PO Box 34600, Newton Park, 6055
Email: colinp@nhbrc.org.za
Free State
Telephone: 051 448 7955/6/7. Fax: 051 448 7960
Post: PO Box 12103, Brandhof, 9324
Email: chriss@nhbrc.org
Gauteng
Telephone: 011 804 1062/3. Fax: 011 804 1045/47
Post: PO Box 461, Randburg, 2125
Email: thihangwim@nhbrc.org
KwaZulu-Natal
Telephone: 031 374 8100. Fax: 031 374 8135
Post: Private Bag X54311, Durban, 4001
Email: garyo@nhbrc.org.za
Limpopo
Telephone: 015 297 7519. Fax: 015 297 7517
PO Box 12624, Polokwane, 0699
Email: nursec@nhbrc.org.za
Mpumalanga
Telephone: 013 755 3319. Fax: 013 755 3013
Post: PO Box 282, Nelspruit, 1200
Email: cathrinen@nhbrc.org.za
Northern Cape
Telephone: 053 832 6850. Fax: 053 832 6850
Post: PO Box 88, Kimberley, 8300
Email: monam@nhbrc.org.za
North West
Telephone: 014 594 9900. Fax: 014 594 9901
Post: PO Box 1885, Rustenburg, 3000
Email: sefison@nhbrc.org.za
Western Cape
Telephone: 021 913 9210. Fax: 021 913 9218
Post: PO Box 4429, Tyger Valley, 7536
Email: stefanj@nhbrc.org.za
CONSUMER problems:
The Office of Consumer Protection of the Department of Trade and Industry handles complaints about pyramid schemes, property syndications and unfair business practices.
Contact centre: 0861 843 384
Telephone: 012 394 2076
Fax: 012 394 2358
Postal address: Private Bag X84, Pretoria, 0001
Email: contactus@thedti.gov.za
Provincial Consumer Affairs Directorates:
Eastern Cape
Telephone: 045 808 4000. Fax: 045 838 3981
Free State
Telephone: 051 400 4852. Fax: 051 400 9440/9
Gauteng
Telephone: 011 355 8000. Fax: 011 355 8019
KwaZulu-Natal
Telephone: 031 310 5300. Fax: 031 310 5416
Limpopo
Telephone: 015 293 8300. Fax: 015 291 1336
Mpumalanga
Telephone: 013 752 3761. Fax: 013 752 2729
Northern Cape
Telephone: 053 839 4000. Fax: 053 831 3668
North West
Telephone: 018 387 7700. Fax: 018 392 5660
Western Cape
Telephone: 0800 007 081. Fax: 021 483 5872
CREDIT TRANSACTION problems:
The Credit Ombud is Manie van Schalkwyk. The Credit Ombud should be your first port of call if you have a complaint concerning a credit agreement or transaction, or a credit bureau.
Call centre: 0861 662 837
Telephone: 011 781 6431
Fax: 0866 879 649
Postal address: Postnet Suite 444, Private Bag X1, Jukskei Park, 2153
Email: ombud@creditombud.org.za
Website: http://www.creditombud.org.za
The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, investigation of complaints, and ensuring enforcement of the Act. Gabriel Davel heads the office of the NCR.
Call centre: 0860 627 627
Switchboard: 011 554 2600
Fax: 011 805 4835
Postal address: PO Box 209, Halfway House, 1685
Physical address: 127 15th Road, Randjespark, Midrand
Email: info@ncr.org.za or complaints@ncr.org.za
Website: http://www.ncr.org.za
ESTATE AGENT problems:
The Estate Agency Affairs Board (EAAB) regulates the estate agency industry. Complaints must be faxed to the board's legal department at 011 880 9725.
Telephone: 011 731 5600
Postal address: Private Bag X10, Benmore, 2010
Physical address: Dunkeld Crescent, North East Block Building, corner of Albury Road and Jan Smuts Avenue, Hyde Park
Email: eab@eaab.org.za
Website: http://www.eaab.org.za
FINANCIAL ADVICE problems:
The Ombud for Financial Services Providers is Noluntu Bam.
Call centre: 0860 324 766
Telephone: 012 470 9080
Fax: 012 348 3447
Postal address: PO Box 74571, Lynnwood Ridge, 0040
Physical address: Ground floor, Baobab House, Eastwood Office Park, Lynnwood Ridge
Email: info@faisombud.co.za
Website: http://www.faisombud.co.za
FURNITURE AND APPLICANCE problems:
The Furniture Traders' Association.
Share call: 0861 99 88 77
Telephone: 011 789 6770/1/2
Fax: 011 789 6645
Postal address: PO Box 1084, Pinegowrie, 2123
Email: furnifriend@zanet.co.za
INVESTMENT problems:
The Financial Services Board (FSB) regulates the financial services industry. The head of the FSB is Dube Tshidi.
Toll-free: 0800 110 443 or 0800 202 087
Telephone: 012 428 8000
Fax: 012 347 0221
Postal address: PO Box 35655, Menlo Park, 0102
Physical address: Block B Riverwalk Office Park, 41 Matroosberg Road, corner of Garfontein and Matroosberg roads, Ashlea Gardens Extension 6, Menlo Park
Email: info@fsb.co.za
Website: http://www.fsb.co.za
LIFE ASSURANCE problems:
The Ombudsman for Long-term Insurance is Judge Brian Galgut.
Share call: 0860 103 236
Telephone: 021 657 5000
Fax: 021 674 0951
Postal address: Private Bag X45, Claremont, 7735
Physical address: Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700
Email: info@ombud.co.za
Website: http://www.ombud.co.za
MEDICAL SCHEME problems:
The Council for Medical Schemes is an autonomous statutory body, established by Parliament to supervise medical schemes. The Acting Registrar of Medical Schemes is Craig Burton-Durham.
Share call: 0861 123 267
Telephone: 012 431 0500
Fax (complaints): 012 430 0608
Postal address: Private Bag X34, Hatfield 0028
Physical address: Hadefields Block E, 1267 Pretorius Street, Hatfield, Pretoria
Email: support@medicalschemes.com or complaints@medicalschemes.com
Website: http://www.medicalschemes.com
MOTOR DEALER problems:
The Motor Industry Ombudsman is Johan van Vreden.
Telephone: 012 841 2945
Fax: 012 841 2842
Postal address: Suite 156, Private Bag X025, Lynwood Ridge, 0040
Email: mi.ombudsman@netactive.co.za
Website: http://www.miosa.co.za
PENSION FUND problems:
The Pension Funds Adjudicator is Charles Pillai.
Telephone: 087 942 2700
Fax: 011 087 2644/5/6
Postal address: PO Box 651826, Benmore, 2010
Email: enquiries-jhb@pfa.org.za
Website: http://www.pfa.org.za
SHORT-TERM INSURANCE problems:
The Ombudsman for Short-term Insurance is Brian Martin.
Share call: 0860 726 890
Telephone: 011 726 8900
Fax: 011 726 5501
Postal address: PO Box 32334, Braamfontein, 2017
Physical address: JCC House, 2nd Floor, 27 Owl Street, Milpark Johannesburg, 2092
Email: info@osti.co.za
Website: http://www.osti.co.za
TIMESHARE problems:
Vacation Ownership Association of Southern Africa (VOASA).
Telephone: 021 914 9693
Fax: 021 914 5202
Postal address: PO Box 2823, Durbanville, 7551
Physical address: Suite 1, The Gardens, 10 Bella Rose Drive, Rosendal, Belville, 7530
Email: voasa@voasa.co.za
Website: http://www.voasa.co.za
INDUSTRY ORGANISATIONS:
FINANCIAL PLANNING INSTITUTE
The Financial Planning Institute represents professional financial planners in South Africa.
Telephone: 011 470 6000
Fax: 011 475 1158
Postal address: PO Box 6493, Weltevredenpark, 1715
Physical address: Ground floor, Block A, West Wing, Palms Office Court, Kudu Street, Allen’s Nek Ext 27.
Email: fpi@fpimail.co.za
You can use the search facility on the FPI’s website to find an accredited financial planner near you.
Website: http://www.fpi.co.za
ASSOCIATION FOR SAVINGS AND INVESTMENT SOUTH AFRICA (ASISA)
Represents the majority of South Africa’s asset managers, collective investment scheme management companies, linked-investment services providers, multi-managers and life assurance companies.
Email: info@asisa.org.za
Website: www.asisa.org.za
Cape Town:
Telephone: 021 673 1620
Fax: 021 673 1630
Postal address: PO Box 23525, Claremont, 7735
Physical address: Bridge House, Boundary Terraces, 1 Mariendahl Lane, Newlands
Sandton:
Telephone: 011 669 4900
Fax: 011 783 2019
Postal address: PO Box 787465, Sandton, 2146
Physical address: Second floor, Block C, Sandton Close 1, corner of Fifth Avenue and Norwich Close
SOUTH AFRICAN INSURANCE ASSOCIATION
Represents the short-term insurance industry.
Telephone: 011 726 5381
Fax: 011 726 5351
Postal address: PO Box 30619, Braamfontein 2107
Physical address: 3rd Floor, JCC House, 27 Owl Street, Milpark 2029
Email: info@saia.co.za
Website: http://www.saia.co.za