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Key Individual Responsibilities – Understanding your role and obligations


A Key Individuals (KI) is responsible for managing and overseeing the activities relating to the rendering of any financial service. KIs have an enormous responsibility to ensure that they carry out their duties with the necessary due care, skill and diligence. The activity of “managing” means to have executive control or authority and “overseeing” is the function of supervising a person/s and their work in an official capacity. A KI’s role is to ensure that the FSP has policies and procedures in place to ensure compliance with the General Code of Conduct and with the Fit and Proper requirements. Because of this, KIs should make sure that they fully understand what it means to manage and oversee an FSP and should do so with clear knowledge of the obligations and duties which they will have to carry out.

Attend and be sure that as a Key Individual, you fully understand what it means to manage and oversee an FSP.

You will learn about:

  • The importance of acting with due care, skill and diligence in the execution of all duties.
  • Acting within the standards and rules set by legislation.
  • The management and oversight of statutory obligations of the FSP.
  • The rendering of financial services of the FSP and persons authorised to act on its behalf.
  • Instilling a culture of “Treating Customers Fairly” in all aspects of the business.

CPD hours:

  • FSPs, Key Individuals and Representatives will earn 3 CPD hours towards maintaining their competence requirements.
  • FPI members will be able to earn 3 CPD hours in the Ethics and Practice Standards category.

Interested in attending this webinar or face-to-face seminar?

Click on the links below to register or browse dates for this webinar and seminar.

Webinars   |   Face-to-face seminars 

If you would like to arrange this webinar specifically customised for your business, contact the Masthead Regional Office closest to you.

How will attendees benefit

By participating, you will:

  • Know what is required of a Key Individual when managing and overseeing the FSP.
  • Be able to describe the role of the Key Individual and monitoring of Representatives and Services under supervision.
  • Have an in-depth understanding of the new Fit and Proper Requirements.
  • Have a broader understanding of the regulatory environment in which the FSP functions.
  • Know the recordkeeping obligations of the FSP.
  • Be comfortable with the requirements of managing the FSP infrastructure.

Who should attend

Key Individuals and any person who is looking to take on the responsibility of a Key Individual should attend so they have a clear knowledge of the obligations and duties which they will have to carry out. Read more about Key Individual Responsibilities.

Our Key Individual Programme offers a comprehensive learning experience

If you are an existing or aspiring Key Individual, or oversee the management of an FSP, our Key Individual Programme will help develop your skills and understanding of your role and responsibilities – including overseeing representatives and the operational capabilities within an FSP.

What attendees had to say

Key Individual Responsibilities – Understanding your role and obligations

“The Key Individual Responsibilities seminar is very informative. The facilitator was very thorough and controlled the group exceptionally well. The content is enlightening, straightforward and important for all Key Individuals in the industry.”

Graham Hewett | Graham Hewett Independent Financial Advisor

“I would like to take this opportunity to thank your team at Masthead. You certainly added value to our practice and the challenges we face as independent brokers. I personally have a clear understanding of the role I play and what is expected of me as a Key Individual in our practice.”

Norman Ehlers | Prestige Wealth Management

Accredited by the Financial Planning Institute of Southern Africa (FPI)


A national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs). Established in 2004, we help our clients overcome their risk management challenges so they can grow and thrive in an increasingly regulated industry. Providing professional guidance and practical support, our team of specialists is passionately committed to delivering tangible solutions.

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