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Unlocking excellence: Masthead’s new Key Individual Programme© equips financial professionals for ...

Posted on 7 Nov 2023

Whether you’re a seasoned Key Individual seeking to fine-tune your expertise and expand your business’ horizons, or a Representative aspiring to elevate your career, Masthead’s comprehensive 12-month programme is tailor-made to empower financial professionals with the knowledge and skills essential for thriving in the financial services industry.

The role of a Key Individual is multifaceted and intricate – they play a pivotal part in the success of a financial services provider (FSP) business, not only overseeing the conduct of Representatives, but also ensuring strict adherence to the licensing requirements mandated by the Financial Services Conduct Authority (FSCA).

Masthead’s Key Individual Programme© has been meticulously designed to provide learners with a comprehensive, in-depth understanding of the underlying theory governing these day-to-day responsibilities, making it an essential resource for those looking to excel in this pivotal role.

A Key Individual training programme unlike any other

What sets this programme apart is its commitment to translating theory into practice. It goes beyond mere legislative facts by immersing learners in practical management scenarios, imparting invaluable insights and a comprehensive understanding of the implementation of legislation within an FSP.

This programme boasts another unique feature – its focus on the Treating Customers Fairly (TCF) Outcomes. It’s a golden thread woven throughout the programme, demonstrating how to seamlessly integrate these principles into the operational fabric of an FSP.

This emphasis on TCF helps learners understand how they can move beyond the tick-box approach to compliance. It paves the way toward a proactive, customer-centric and outcomes-driven compliance approach, which underpins the impending Conduct of Financial Institutions (COFI) legislation.

Interested in this course? Register here.

Who should enrol? 

This programme is ideally suited for:

  • Representatives striving to advance their careers by becoming proficient Key Individuals.
  • Key Individuals seeking to enhance their compliance expertise and expand their businesses.
  • Supervisors of Representatives and staff responsible for daily FSP operations.
  • FSP owners who want to enrol a potential successor in this programme to give them the necessary knowledge and practical know-how to ensure a smooth transition for when the owner decides to retire.
  • Individuals launching new FSPs and navigating the complexities of the industry.

Programme details

The Key Individual Programme© comprises nine modules, starting with an introductory self-analysis – a vital step in identifying any knowledge gaps on your journey to becoming a Key Individual.

Each module is thoughtfully structured with clearly defined learning objectives, outlining precisely what learners will grasp and be capable of accomplishing upon module completion. (Click here for a comprehensive programme outline.)

This programme features a diverse mix of engaging formats, including online courses, live and recorded webinars, and access to a treasure trove of supplementary materials such as legislation documentation, case studies and reading materials. Learners will also have access to online forums where they can engage with each other and share opinions and experiences.

At the end of each module, learners will complete an assessment to test their knowledge and understanding.

Learners will enjoy programme access for a full 12 months, with pricing options of R13 950 for Masthead members and R15 450 for non-members. A payment plan is available; for more information on this, email

Enrol and excel

In an evolving regulatory landscape that prioritises outcomes over mere compliance checkboxes, Masthead’s Key Individual Programme© equips participants not only with the knowledge of laws and regulations but also empowers them with the practical wisdom needed to integrate these requirements into their businesses.

By successfully completing this programme, participants will gain the expertise required to manage the daily tasks of a Key Individual – ensuring legislative compliance, delivering outstanding results to customers by treating them fairly and safeguarding the FSP against risks.

For additional information or any queries, please don’t hesitate to reach out to us at

Please note:

  • The first six modules are available online. Later modules will be released periodically over the coming months.
  • This is a self-managed programme, so you can manage your learning progress in your own time.
  • The programme expires 12 months from the date of enrolment.
  • This is a blended learning programme, which includes online courses, recorded webinars, live webinars, reading material and online assessments.


A national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs). Established in 2004, we help our clients overcome their risk management challenges so they can grow and thrive in an increasingly regulated industry. Providing professional guidance and practical support, our team of specialists is passionately committed to delivering tangible solutions.

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