Posted on 19 Jan 2021
Amendments to the General Code of Conduct (GCoC) highlight again the importance of Treating Customers Fairly (TCF) and dealing efficiently with client complaints. With some of the amendments having taken effect on 26 December 2020, it’s important to revisit client service and client satisfaction in your FSP. Client satisfaction plays an essential role in the … Continued
Posted on 19 Jan 2021
It is now more important than ever to be proactive during this current lockdown phase and keep your clients close to you. We are in very uncertain and tumultuous times, and you have probably experienced this in your business. Your clients may be, at best, reluctant to invest and, at worst, withdrawing and realising their … Continued
Posted on 19 Jan 2021
A number of significant changes were introduced to the financial services industry in 2020, with amendments made to the General Code of Conduct (GCOC) and Fit and Proper requirements. Furthermore, all entities, including Financial Services Providers (FSPs), will also have to comply with the provisions of The Protection of Personal Information (POPI) Act by 30 … Continued
Posted on 19 Jan 2021
During December 2020, the Financial Sector Conduct Authority (FSCA) published a draft Conduct Standard setting out the principles and fit and proper requirements that Collective Investment Schemes (CIS) managers must comply with on an ongoing basis. The current Board Notice (BN 910) dealing with matters pertaining to fit and proper requirements of CIS managers which … Continued
Posted on 19 Jan 2021
The effect of the COVID-19 pandemic and resultant national lockdown has had an economic impact on several businesses across South Africa. Many businesses especially those in the hospitality and food service industries were faced with operational restrictions leading to a high rise in claims on business interruption policies. However, with legal complexities surrounding Contingent Business … Continued
Posted on 19 Jan 2021
In December 2020, the Minister of Health, Dr Zweli Mkhize announced the appointment of a new Council for the Council for Medical Schemes (CMS), taking into account the interests of members and medical schemes. The Council, which is empowered by the Medical Schemes Act (131 of 1998), consists of 15 members that represent a variety … Continued
Posted on 19 Jan 2021
The Council for Medical Schemes (CMS) has been in continuous engagements co-ordinating public-private sector collaborations aimed at ensuring that there is universal access to the COVID-19 vaccine. As a result, the COVID-19 vaccine has been included in the amended Prescribed Minimum Benefit regulations which were recently approved by the Minister of Health Dr. Zweli Mkhize. … Continued
Posted on 19 Jan 2021
Product Specific Training FSPs are reminded that Product Specific Training must be completed prior to rendering any financial service in respect of a particular financial product, which must include keeping up to date with any changes or amendments to financial products. The COVID-19 pandemic may result in product providers reconsidering benefits and/or exclusions in respect … Continued
A national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs). Established in 2004, we help our clients overcome their risk management challenges so they can grow and thrive in an increasingly regulated industry. Providing professional guidance and practical support, our team of specialists is passionately committed to delivering tangible solutions.
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This document illustrates the Privacy Policy for this Website, www.masthead.co.za
Personal Information
The privacy policy illustrates how Masthead (Pty) Ltd protects the information that is provided to it by its users.
Masthead (Pty) Ltd will not sell or rent its user’s personal identifiable information to third parties.
Sharing of Information
Masthead (Pty) Ltd may send personal identifiable information about its users to other companies or third parties should there be a need to share the user’s information in order to provide the product or service the user has requested.
Furthermore, the only information Masthead (Pty) Ltd will ever disclose to third parties is aggregate information about its users. Aggregate information will not identify the website’s users and will only identify the user’s population in general terms.
Electronic Communications
The user consents to the website’s agreements, notices and disclosures by visiting the website and receiving electronic information or communication by electronic means and this indicates that any legal requirements has been satisfied.
Changing of Information
Masthead (Pty) Ltd reserves the right to change the Privacy Policy on an ad hoc basis at its sole discretion. Masthead (Pty) Ltd is not responsible for the content or privacy practices of non-Masthead websites to which it refers.
Contact information
Should you not be satisfied with the information or should any information be found to be untrue or incorrect, please notify Masthead (Pty) Ltd on the following email address: info@masthead.co.za
Masthead (Pty) Ltd and its agents or representatives shall not be liable for any damage, loss or liability arising from the use or inability to use this website or the services or content provided from and through this website.
Information, ideas and opinions expressed on this site should not be regarded as binding advice or the official opinion of Masthead (Pty) Ltd and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
Masthead (Pty) Ltd has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.
Masthead (Pty) Ltd shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.
There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.
Links to other sites
Our website contains links to other sites. Please be aware that Masthead is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.