How to create an effective Operations Manual for your FSP
During this seminar we will identify all policies and processes that FSPs need to document and include in their Operations Manual – there are more than 60.
We will provide you with a detailed breakdown of the regulatory information that must be included in each policy and process.
We will explain the steps you need to follow and show you how to compile each document.
We will demonstrate how you can set up your policies and processes to deliver value to clients, ensure clients feel they are being treated fairly as well as improve your operational efficiency.
What will be covered:
Policies and processes that we will be working through during the seminar include:
All 17 policies, procedures and processes that make up the Governance Framework
6 Human Resources
5 Financial Planning (covering initial and review meetings)
8 New Business Processes
3 New Business (short term)
8 Client Processes including claims, surveys, complaints, segmentation etc
And many more.
FSPs, Key Individuals and Representatives who attend this seminar will earn 7 CPD hours towards maintaining their competence requirements.
FPI members will be able to earn 2.5 CPD hours in the Ethics and Practice Standards category and 4.5 CPD hoursin theKnowledge category.
Cost for members*: R850,00 (incl VAT) Cost for non-members: R1 250,00 (incl VAT)
*Masthead members can bring their support staff along at a 50% discount (R425) per staff member. Please contact the region to arrange this discount.
How will attendees benefit
You will be able to create a customised Operations Manual using the tools, templates and guidelines provided to you.
You will have a thorough understanding of the policies and processes that must be included in your Operations Manual.
You will have a good grasp of the regulatory requirements applicable to the Operations Manual.
By creating an Operations Manual, you will improve efficiencies, reduce risk in your business, improve staff morale and increase customer satisfaction.
Accredited by the Financial Planning Institute of Southern Africa (FPI)
A national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs). Established in 2004, we help our clients overcome their risk management challenges so they can grow and thrive in an increasingly regulated industry. Providing professional guidance and practical support, our team of specialists is passionately committed to delivering tangible solutions.
Masthead (Pty) Ltd will not sell or rent its user’s personal identifiable information to third parties.
Sharing of Information
Masthead (Pty) Ltd may send personal identifiable information about its users to other companies or third parties should there be a need to share the user’s information in order to provide the product or service the user has requested.
Furthermore, the only information Masthead (Pty) Ltd will ever disclose to third parties is aggregate information about its users. Aggregate information will not identify the website’s users and will only identify the user’s population in general terms.
The user consents to the website’s agreements, notices and disclosures by visiting the website and receiving electronic information or communication by electronic means and this indicates that any legal requirements has been satisfied.
Changing of Information
Should you not be satisfied with the information or should any information be found to be untrue or incorrect, please notify Masthead (Pty) Ltd on the following email address: email@example.com
Masthead (Pty) Ltd and its agents or representatives shall not be liable for any damage, loss or liability arising from the use or inability to use this website or the services or content provided from and through this website.
Information, ideas and opinions expressed on this site should not be regarded as binding advice or the official opinion of Masthead (Pty) Ltd and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
Masthead (Pty) Ltd has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.
Masthead (Pty) Ltd shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.
There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.
Links to other sites
Our website contains links to other sites. Please be aware that Masthead is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.