The Ombudsman for Short-Term Insurance (OSTI) has issued its latest Annual Report for the year ending 31 December 2016. The mission of the OSTI is to resolve short-term insurance complaints fairly, efficiently and impartially.
The Report provides statistics on the complaints which were received by the office of the OSTI. In summary, the following statistics were released:
- 10 175 formal complaints were received by the OSTI. 8 631 of these formal complaints were finalised.
- Complaints relating to motor vehicle insurance claims accounted for 49% of all complaints received.
The report also sets out the Rand value of complaints resolved in favour of the insured per claim type. To read these statistics and other data released by the OSTI, click here.