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Key Individual Programme

The Key Individual (KI) in an FSP business is responsible for overseeing the conduct of all Representatives in the FSP including advice given to clients. Additionally, the KI is responsible for the FSP’s operational capabilities in accordance with FSCA licensing requirements and, therefore, plays a crucial role in obtaining and maintaining the licence of an FSP.

The role of the KI or a manager that fulfils a similar function in an FSP business is a significant one, and this KI Programme is intended to give the learner an in-depth understanding of the theory behind these day-to-day responsibilities as well as exposure to practical management scenarios.

About the Key Individual Programme

The Key Individual Programme is a specialised programme that will help you gain the understanding and skills needed to manage the day-to-day responsibilities of a Key Individual in an FSP and fulfil the duties of a KI as set out in the FAIS Act in a practical and efficient manner that ensures compliance with the Act, delivers good outcomes to customers and protects the FSP business against related risks.

This programme includes 9 modules and begins with an introductory self-analysis to identify the gaps in requirements to qualify as a KI. Each module has learning outcomes that set out what the learner will know and be able to do by the end of a module. Different learning formats are used across all modules, including online courses, live and recorded webinars that you need to complete, and you will receive access to supplementary resources in the form of legislation documentation, case studies and reading material. At the end of each module, the learner will complete an assessment to test their knowledge and understanding.

How to register

You can register for this programme on the Masthead Learning Centre. After registering, you will be guided on how to proceed with accessing the modules to begin the programme.

When registering for this programme, you can choose between paying the programme fees in full or setting up a payment plan via debit order. Find out more about how to register via the payment plan here.

Download the outline of the learning outcomes of each module.

For more information or if you have any questions, email

This is not a full-time programme, and you will be required to self-manage your learning for the duration of the programme. Some parts of this programme will require you to schedule time to attend live webinars.

Throughout the programme you will be guided by Masthead professionals including compliance officers and practice managements consultants, through recorded and live webinars.

All learning activities will need to be completed, and all online assessments must be passed for a completion certificate to be awarded.

Online courses and webinars included in this programme are accredited for CPD by the FPI or SAIFM.

Why complete this programme?

By completing this programme, you will be able to fulfil the duties of a Key Individual as defined by the FAIS Act in a practical and efficient manner, ensuring compliance with the Act, delivering good outcomes for customers, and protecting the FSP business against related risks.

Who should complete this programme?

This programme is ideally suited to individuals who are working towards becoming a Key Individual in an FSP, supervisors of Representatives and staff generally responsible for the day-to-day operations of an FSP business.

Although this programme was developed for individuals wanting to become Key Individuals, those seeking to further develop their understanding in their current role as Key Individual can find value in this programme to refresh their knowledge.

Please note:

  • Certain modules will be released periodically over the coming months.
  • This is a self-managed programme, so you can manage your learning progress in your own time.
  • The programme expires 12 months from the date of enrolment.
  • This is a blended learning programme which includes online courses, recorded webinars, live webinars, reading material and online assessments.


A national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs). Established in 2004, we help our clients overcome their risk management challenges so they can grow and thrive in an increasingly regulated industry. Providing professional guidance and practical support, our team of specialists is passionately committed to delivering tangible solutions.

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