The Information Regulator recently announced its new email addresses for service requests and enquiries. Specific email addresses have been set up for specific purposes as outlined below:
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5)
- PAIAComplaints@inforegulator.org.za – Should your PAIA request be denied or there is no response from a public or private body for access to records you may use this email address to lodge a complaint.
- POPIAComplaints@inforegulator.org.za – Should you feel that your personal information has been violated, you may use this e-mail address to lodge a complaint.
Manual registration of Information Officers
- IO@inforegulator.org.za – The registration portal for the registration of information officers is currently under construction. Manual applications may be submitted to the above email address.
Compliance
- POPIACompliance@inforegulator.org.za – This e-mail address should be used for POPIA compliance matters such as:
– Applications for Prior Authorisations
– Applications for Exemption
– Applications for Processing of Information of Children
– Applications for Processing Special Information
– Applications for Codes of Conduct
– Security Compromise notices (Data breaches)
- PAIACompliance@inforegulator.org.za – This e-mail address should be used for:
– Requests for assessment of non-compliance with PAIA.
– Submission of PAIA annual report by public and private bodies.
– Requests for access to the records of the Information Regulator.
Read the Information Regulator’s Public Alert: New Email Addresses.